At STEM, we strive to provide the best shopping experience for our valued customers while upholding our commitment to conscious and sustainable practices. We understand that sometimes circumstances change, and you may need to cancel an order. To ensure transparency and fairness, we have outlined our cancellation policy below:
- Order Cancellation Period:
Customers can request a cancellation for their order within 24 hours of placing it. Please note that after this period, we may have already started processing your order, and cancellation may not be possible.
- How to Request a Cancellation:
To cancel an order, customers should reach out to our customer support team via email or phone. Please include your order number and the reason for cancellation in your communication.
- Cancellation Eligibility:
The product you ordered is a made-to-order item, it may not be possible to cancel it after the 24-hour window. These items are crafted specifically for you, and production might have already commenced by the time of your cancellation request.
- Refunds for Canceled Orders:
- If your cancellation request is approved and falls within the eligible period, we will initiate a refund to the original payment method used during the purchase.
- Refunds may take several business days to process, depending on your payment provider's policies.
- Changes to Order:
If you wish to make changes to your order, such as color or size adjustments, within the 24-hour cancellation period, please contact our customer support team. We will do our best to accommodate your request, but changes are subject to product availability and production status.
In rare cases, we may need to cancel an order on our end due to unforeseen circumstances, such as a product unavailability or quality issues. In such cases, we will notify you promptly and process a full refund.
Please note that this cancellation policy is subject to change at STEM’s discretion, and any updates will be reflected on our website. We encourage our customers to review this policy periodically to stay informed.
At STEM, we are dedicated to providing eco-conscious and ethically-made fashion accessories, and our cancellation policy aims to strike a balance between customer satisfaction and responsible business practices. If you have any questions or concerns regarding our policy, please don't hesitate to contact our customer support team.
Thank you for choosing STEM. We appreciate your support for sustainable fashion!